Real estate professionals are highly motivated to protect their QSC® status by delivering better service satisfaction, more service value and higher accountability.
After a transaction closes, sellers or buyers complete a customer satisfaction survey that is administered by Leading Research Corporation (LRC). The survey data is collected and compiled by LRC assuring objectivity and credibility. An overall satisfaction rating for each sales professional is posted on the QSC consumer website after 4 surveys have been returned. This feedback and public display of the professional’s service quality, help keep the sales associate accountable to maintain the highest level of service delivery.
Consumers today expect the same consistent standard of service from their real estate associate as from their accountant, doctor or other professional. |
